Handling of Client Complient
- Check the complaint/feedback provided by customers on daily basis.
- A complaint should be acknowledged properly.
- A complaint should be assessed and assigned priority.
- Avoid overcompensating.
- If investigation is required, it should be planned.
- The response to the complainant should be clear and informative.
- If the complainant is not satisfied with the response, internal review of the decision should be offered and information about external review options should be provided.
- Any systemic issues that arise as a result of the complaint should be considered and acted on.
- Resource need to be allocated for implementing a plan created for a feedback.